Customer-centric approach is a widely accepted service philosophy that emphasizes understanding and meeting the needs of patrons. It is a management approach that puts customers at the forefront of the business, making sure that everything they do is centered around providing premiere service to the customer.
At its core, customer-centric approach is about anticipating the customer's pain points ; preconditions, ; behaviors and using this information to create a personalized and effortless experience for them. This requires a deep understanding of the consumer's demands, requests, quickq and business value to the business.
In customer-driven businesses, every facet of the operation is aligned towards providing a noteworthy experience that is personalized to the unique demands of each customer.
