As technology continues to improve, the way customers interact with businesses is undergoing a radical transformation. Gone are the days when customers relied on personal interactions to get answers to their questions. Today, customers demand companies to provide them with a seamless experience, regardless of the platform or quickq interface. The key to achieving this is through redefined customer experience with top-notch support.
In this article, we'll explore what means to redefine customer experience in the digital age and why top-notch service is at the core of it.
The Rise of Self-Service
In the previous era, customers had to utilize email to get help with their queries. While this method is still effective for smaller scale businesses, it can be costly and tiresome for large enterprises. With the introduction of digital tools, customers now have the power to self-serve 108.
